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Customer Satisfaction Survey

In an ongoing effort to improve the quality of service that we provide to you, our valued clients, we are asking for some feedback on how we are doing and what things you feel we need to do to improve our customer service. We appreciate your assistance!

Please rate us on a scale from 1 to 5.

1 ‐ Very poor service/improvement needed ‐ NO
2 ‐ Below average service
3 ‐ Average service
4 ‐ Above average service
5 ‐ Exceptional service/no improvement needed ‐ YES

When placing service calls, were our office personnel professional, pleasant and able to assist you in a timely manner?:

1

2

3

4

5

After you placed your service call, did our service technician call you to give you an estimated time of arrival?:

1

2

3

4

5

Was the technician arrival time satisfactory to you?:

1

2

3

4

5

Did the service technician arrive within the ETA given?:

1

2

3

4

5

Upon arrival, did the service technician greet you and verify your concerns and/or questions?:

1

2

3

4

5

When the service call was complete, had the service technician resolved the issues to your satisfaction?:

1

2

3

4

5

After the service technician left, were the work area and equipment left neat and clean?:

1

2

3

4

5

Did the service technician treat you in a professional and courteous manner?:

1

2

3

4

5

Out of courtesy, did the service technician ask if you had adequate supplies on hand?:

1

2

3

4

5

Please rate your overall impression and satisfaction working with OASYS, Inc.:

1

2

3

4

5

Comments, Suggestions and Questions:

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Our office will be closing early on Friday, September 3rd and closed all day on Monday, September 6th. We will reopen on Tuesday, September 7th at 8 AM.

Copyright 2009 - Oasys, Inc. - Dealer Marketing Systems1575 Port Drive, Burlington WA 98233 360-755-0309